There are a lot of factors to consider while selecting a managed service provider or MSP. But perhaps the most important of them all is security. And why shouldn’t it be? After all, you are trusting their system with the critical data of your business. Unless they promise to give you an exceptional level of security, you should not put them on the list of possible vendors. You have to ensure that whichever MSP you choose takes proper measures to secure itself as well. This is because MSP’s security is your security.
Questions to Ask
There are a number of questions that you should consider asking the MSP before opting for their service. They are as follows:
#1. How would you provide secure service?
You would like them to give you specifics here. For instance, you should ask if they provide security controls with complete patch management, ransomware protection, anti-spam technical controls, and end-to-end encryption.
#2. Can you explain how you manage endpoint platform protection?
The MSP that you are thinking of going with should provide you IAM or Identity and Access Management capability that enables you to control access to the data. You should consider opting for a particular MSP that gives you the control of assigning and removing the administrative rights from users whenever necessary.
#3. When and how would you allow me to control user rights?
Here, you need to see if the MSP provides you with the necessary tools to fight against cyberattacks which may include memory injections and fileless malware. Machine learning along with artificial intelligence can detect these new forms of attacks. So, an MSP should be able to protect against all threats.
Choosing the Right MSP
Now that you know what questions to ask when selecting the right MSP, it is time to ponder upon some factors that are important in figuring out which managed service provider would be best for you.
#1. Routine & Regular Backup Recovery
Your MSP should be such that it provides you a recovery program. So, whether it is a user mistake or a malware attack, the MSP should offer complete backup and recovery. If it doesn’t do its part in saving you from a threat then you may risk losing your business’s valuable data.
#2. Complete Visibility
If you want to manage your security then you would certainly need access to every single bit of information. So, an MSP that provides you real-time information regarding the data collected would help you get the insights needed to protect your data better.
#3. Data Verification
Cybercriminals are becoming more sophisticated with their ways to attack your systems. They may alter backup and archive files to cause damage to your business. Therefore, it has become really important to know that the files stored are authentic, original, and unchanged. An MSP must provide you with a data verification feature that could help you know that the files you stored are 100% authentic.
#4. Blocking & Filtering Capabilities
You would need to control the way different users may undermine your security efforts whether it is by visiting the malware-infected website, or by opening an email attachment. A good MSP would enable you to blacklist those applications that may contain Flash or any other harmful protocol. This would give you more control over the devices that gain access to your infrastructure or data.
Choosing the right MSP is not only important for your business but also for your customers as it protects both parties. Therefore, you should always go with a particular managed service provider that gives top priority to data security. This is exactly the same advice I gave to my friend when he established his small startup. He after subscribing to Spectrum internet, chose the MLP of his choice after considering all these factors. That enabled him to run his business successfully. You should try doing the same if you want some peace of mind when it comes to securing data.